Track Your Fauna FlickerLLC Order 

We’re just as excited as you are for your furry friend to enjoy their new cozy bed! This page will help you track your order every step of the way. Rest assured, we’re working hard to get your order to you as quickly as possible.

How to Track Your Order (Easy Steps!)

  1. Find Your Tracking Number: This was sent to the email address you used when placing your order. Check your inbox (and spam folder!) for an email with the subject line “Fauna FlickerLLC Order Shipped!”
  2. Enter Your Tracking Number: Use the tracking number below to see the current status of your order.
  3. Click “Track”: And voila! You’ll see the latest updates on your package’s journey.


Order Status Meanings

Here’s a quick guide to understanding the different order statuses you might see:

  • Order Received: We’ve received your order and are getting ready to process it!
  • Processing (1-2 business days): Our team is carefully preparing your order for shipment. This includes crafting your pet bed and ensuring it meets our quality standards.
  • Shipped: Your order has left our warehouse and is on its way to you! You can now track its progress using the tracking number provided.
  • Out for Delivery: Your package is with your local delivery driver and will be delivered soon! Keep an eye out!
  • Delivered: Your order has arrived! We hope your furry friend loves their new bed!

Tracking Information Timeline

This section will populate with detailed tracking updates once you enter your tracking number above. You’ll see a timeline of events, including when your order was shipped, where it’s currently located, and its estimated delivery date.

(Tracking timeline will appear here)

What If Tracking Isn’t Updating?

Sometimes, tracking information can take a little while to update. Don’t worry! Here are a few things to consider:

  • Allow 24-48 hours: It can sometimes take up to 48 hours for the tracking information to appear after your order has shipped.
  • Double-check the tracking number: Make sure you’ve entered the tracking number correctly. A small typo can prevent the tracking information from displaying.
  • Contact us: If you’ve waited 48 hours and the tracking information still isn’t updating, please don’t hesitate to contact us! We’re happy to help.

Delivery Issues and Solutions

We want to make sure your Fauna Flicker order arrives safely and on time. Here are some solutions for common delivery issues:

  • Package marked as delivered but not received: Check with your neighbors or your local post office. Sometimes packages are mistakenly delivered to the wrong address. If you still can’t find it, contact us within 7 days of the marked delivery date, and we’ll investigate.
  • Damaged package: If your package arrives damaged, please take photos of the damage (both the packaging and the product) and contact us immediately. We’ll work with you to resolve the issue.
  • Delayed delivery: While we strive to meet our estimated delivery times (3-6 business days for shipping), delays can sometimes occur due to factors outside of our control (e.g., weather, carrier issues). If your order is significantly delayed, please contact us, and we’ll do our best to assist you.

Contact Information for Order Questions

Have questions about your order? We’re here to help!

Our support hours are 9 AM – 6 PM EST, Monday – Friday. We typically respond to inquiries within 24 hours.

Frequently Asked Questions

What is your processing time?

Our processing time is typically 1-2 business days. This is the time it takes for us to carefully prepare your order for shipment.

What is your shipping time?

Our shipping time is typically 3-6 business days. Please note that this is an estimate, and actual delivery times may vary depending on the carrier and your location.

Do you ship internationally?

Currently, we only ship to the USA. We hope to expand our shipping options in the future!

The specific carrier used for your order will be indicated in your tracking information.

Order Modification Requests

Need to change something about your order? We’ll do our best to accommodate your request, but please note the following:

  • Contact us ASAP: The sooner you contact us, the better chance we have of making changes to your order.
  • Changes are not always possible: Once an order has been processed and shipped, we are unable to make any changes.