Welcome to the Fauna FlickerLLC FAQ page! We’re here to help answer any questions you might have about our cozy and stylish home-garden products. We want to make your shopping experience as smooth and enjoyable as possible. If you can’t find the answer you’re looking for below, please don’t hesitate to contact us!

Ordering & Shopping

How do I place an order?

Placing an order with Fauna Flicker is easy! Simply browse our selection of home-garden products, add the items you love to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information. Once your order is confirmed, you’ll receive an email with your order details. Happy shopping!

What payment methods do you accept?

We accept a variety of convenient payment methods to make your purchase as seamless as possible. You can pay using:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Is my payment information secure?

Absolutely! We take your security very seriously. All payment information is processed through secure, encrypted connections. We use industry-standard SSL (Secure Socket Layer) technology to protect your personal and financial information. You can shop with confidence knowing your data is safe with us.

Can I modify or cancel my order?

We understand that sometimes you might need to make changes to your order. Please contact us as soon as possible at support@faunaflicker.store or call us at+18597442967. We’ll do our best to accommodate your request. However, once an order has been processed for shipping, we may not be able to modify or cancel it. Our processing time is typically 1-2 days.

Do you offer gift cards?

Yes, we do! Give the gift of comfort and style with a Fauna Flicker gift card. They’re the perfect present for any home-garden enthusiast. You can purchase gift cards in various denominations on our website. They’re delivered electronically, making them a convenient and thoughtful gift!

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders within the USA. No minimum purchase required! Enjoy the convenience of having your favorite home-garden products delivered right to your doorstep, completely free of charge.

How long does shipping take?

We know you’re excited to receive your order! Our processing time is 1-2 business days, and shipping typically takes 3-6 business days. You can expect to receive your order within 4-8 business days from the date of purchase. We’ll keep you updated every step of the way!

What shipping methods do you offer?

We primarily use reliable shipping carriers like USPS, UPS, and FedEx to ensure your order arrives safely and on time. The specific carrier used may vary depending on your location and the size/weight of your order. We always choose the most efficient and cost-effective option for you.

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future, but for now, we’re focusing on providing the best possible service to our customers within the USA. We appreciate your understanding! 🇺🇸

What if my package is lost or damaged?

We take extra care in packaging and shipping your order. If, in the unlikely event, your package is lost or arrives damaged, please contact us immediately at support@faunaflicker.store or call us at +18597442967. We’ll work with the shipping carrier to resolve the issue and ensure you receive a replacement or a full refund. Your satisfaction is our top priority!

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you can return it within 30 days of the delivery date for a full refund. The item must be in its original condition and packaging. We stand behind the quality of our products!

How do I return an item?

Returning an item is easy! Simply contact us at support@faunaflicker.store or call us at+18597442967 to initiate the return process. We’ll provide you with a prepaid shipping label and instructions on how to package and ship the item back to us. We’ll guide you through every step of the way!

Do you offer exchanges?

Yes, we do! If you’d like to exchange an item for a different size, color, or style, please contact us at support@faunaflicker.store or call us at +18597442967. We’ll be happy to assist you with the exchange process. We want you to find the perfect item for your home-garden!

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. You’ll receive an email notification once the refund has been processed. We aim to make the refund process as quick and easy as possible.

Who pays for return shipping?

We offer free returns! We’ll provide you with a prepaid shipping label for all eligible returns. You don’t have to worry about any return shipping costs. We want to make the return process as convenient and hassle-free as possible.

Product & Warranty

Are your products authentic?

Yes, absolutely! We guarantee the authenticity of all our products. We source our home-garden products directly from reputable manufacturers and suppliers. You can trust that you’re receiving genuine, high-quality items when you shop with Fauna Flicker.

What warranty do you offer?

We stand behind the quality of our products with a 1-year warranty. This warranty covers defects in materials and workmanship. If you experience any issues with your product within the first year of purchase, please contact us at support@faunaflicker.store or call us at +18597442967, and we’ll be happy to assist you. We want you to be completely satisfied with your purchase.

How do I care for my products?

Care instructions vary depending on the specific product. Please refer to the product label or description on our website for detailed care instructions. Following the recommended care guidelines will help ensure the longevity and beauty of your home-garden products.

What if I receive a defective item?

In the rare event that you receive a defective item, please contact us immediately at support@faunaflicker.store or call us at +18597442967. We’ll arrange for a replacement or a full refund, depending on your preference. We apologize for any inconvenience this may cause and will do our best to resolve the issue quickly and efficiently.

Account & Support

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can:

• Track your order history
• Save your shipping address for faster checkout
• Receive exclusive offers and promotions

You can create an account during the checkout process or by visiting our website. It’s quick and easy!

How do I reset my password?

If you’ve forgotten your password, simply click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password. It’s a quick and easy process to get you back into your account.

How can I contact customer service?

We’re here to help! You can contact our customer service team via:

• Email: support@faunaflicker.store
• Phone:+18597442967

We’re always happy to assist you with any questions or concerns you may have.

What are your business hours?

Our customer service team is available Monday – Friday, from 9 AM to 6 PM EST. We’ll do our best to respond to your inquiries as quickly as possible. We’re committed to providing excellent customer service!